Amazon Prime Day sets records once again

Amazon Prime Day sets records once again

Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.

Features


TGI Fridays: It's all about the customer, customer journey

TGI Fridays: It's all about the customer, customer journey

When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Shef Mityas, the brand's chief experience officer, shared CX strategy, philosophy and best practices at the Interactive Customer Experience Summit/CONNECT: The Mobile CX Summit event.

Getting to the data that matters can boost the customer experience

Getting to the data that matters can boost the customer experience

Auria Moore, director of solution strategy at Customer Master Data Management, offers up insight on how retailers can best organize and leverage their data to drive a better customer experience.

Trends in brand marketing: Insights from SXSW 2019

Trends in brand marketing: Insights from SXSW 2019

Sonya Klinger, marketing manager at IDL, shares insight about trends and technology highlighted at this year's SXSW event.

Enhancing and securing the retail reward program

Enhancing and securing the retail reward program

Sven Dummer, product marketing, Akamai Technologies, offers up insight on how brands and retailers can boost and secure reward programs with customer identity access management technology.

Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit

Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit

This year's ICX Summit/CONNECT: The Mobile CX Summit event, held in Dallas, Texas, drew hundreds of retailers and brand leaders seeking expert insight, advice and tips. Check out the compelling keynote speakers and technologies on display at the innovation lab.




Creating a unified commerce experience

Creating a unified commerce experience

Tipton Loo, vice president of digital edge (AI and IoT) at ProKarma, explains why retailers that are able to harness edge technologies, like IoT and AI, to create a unified commerce experience while keeping one eye on the future will be positioned to lead.

5 ways grocers can deliver a positive, omnichannel customer experience

5 ways grocers can deliver a positive, omnichannel customer experience

Kerry Liu, CEO and co-founder of Rubikloud, shares five strategies to help grocers, offering online shopping and delivery, improve their supply chain.

Live webinar: Making retail personalization a reality

Live webinar: Making retail personalization a reality

A one-hour live webinar event, on Tuesday, July 23, will provide retailers and brands with expert insight on how retail personalization must blend marketing and IoT and will offer up real-world examples of successful deployments.

The problem of personalization in retail marketing

The problem of personalization in retail marketing

Kristin Hambelton, CMO, Marketing Evolution, discusses the disconnect between what retailers believe is happening with retail customer marketing and what's taking place and how retailers can adjust to better serve the consumer.

Why it's time to drop the 'e' in e-commerce

Why it's time to drop the 'e' in e-commerce

Bryan Forbes, vice president, strategy and planning, IN Marketing, believes it's time to give shoppers new ways to experience products.

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Resources


2019 Retail Customer Experience Top 100

2019 Retail Customer Experience Top 100

Consumers weigh in on the top brands including brick-n-mortar, online and overall customer experience.

Type: Special Report

Sponsor: Arm Treasure Data


Moving customer loyalty to the cloud

Moving customer loyalty to the cloud

Considered one of the core elements of the ongoing digital revolution, the cloud has become one of the most popular forms of modern technology; one that provides its users with new, previously unachievable business opportunities.

Type: Infographic

Sponsor: Comarch UK


Criminals Target Specific Industries in Data Breach Activity I Retail I Security I Hacking I Data I Payments

Criminals Target Specific Industries in Data Breach Activity I Retail I Security I Hacking I Data I Payments

Data breach perpetrators continue to target industries which they perceive offer lucrative rewards. Download this infographic from TNS which looks at the latest experiences within some of these industries. 

Type: Infographic

Sponsor: TNS, Inc.


Data Breaches: Spotlight on Malicious Cryptomining I Security I Adware I Malicious Actor I Technology I Trends

Data Breaches: Spotlight on Malicious Cryptomining I Security I Adware I Malicious Actor I Technology I Trends

A prominent new trend in security breaches over the last year has been the money making malicious cryptomining tactic. Download this infographic from TNS which looks at this in more detail and the threat present.

Type: Infographic

Sponsor: TNS, Inc.


Steps to Successful Kiosk Deployment

Steps to Successful Kiosk Deployment

Self-service kiosks offer a great opportunity to engage directly with users through interactive or static content. Configuring each touchscreen kiosk to offer targeted content will give customers access to high-value information that also promotes businesses.

Type: Mini-Guide

Sponsor: Qwick Media, Inc.


Top 2019 Trends in LED Display for Hospitality

Top 2019 Trends in LED Display for Hospitality

A Vibrant Guest Experience: LED Trends Shaping Hospitality

Type: White Paper

Sponsor: Prismview


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Amazon Prime Day sets records once again

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