Home Depot, Zivelo share insights at NRF on building the 'store of the future'

Home Depot, Zivelo share insights at NRF on building the 'store of the future'

Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining the "store of the future" to a standing-room-only crowd at the Javits Center in New York City.

Features


5G, AI, AR reflect the changing retail world on display at CES

5G, AI, AR reflect the changing retail world on display at CES

Kiosks allow retailers to marry the in-store shopping experience with the content-rich experience of online shopping and research. 5G, AI, virtual reality and augmented reality are working together to make the customer experience more engaging and efficient.

2018's best retail trends: Learning From Kroger, Walmart, Lidl & others

2018's best retail trends: Learning From Kroger, Walmart, Lidl & others

As the new year takes root contributor Bryan Pearson offers up eight trend takeaways from 2018.

Customer engagement is about the journey, not just the destination

Customer engagement is about the journey, not just the destination

Jean Belanger, co-founder and CEO of Cerebri AI, offers insight on how artificial intelligence has a unique role to play in allowing retailers to take advantage of the opportunity in the new era of customer experience.

Redefining the consumer experience via digital identity

Redefining the consumer experience via digital identity

Linda Touch, global senior director at Equifax, explains why federated digital identity — linking a consumer's digital identity and the attributes, which are stored across multiple, unrelated identity management systems — will become the new normal.

What's important when it comes to collecting useful customer feedback

What's important when it comes to collecting useful customer feedback

Lane Mann, at Phoenix CX, maps out how to construct a customer feedback strategy and why being genuine is the only way to go.

9 off-the-radar retail predictions for 2019

9 off-the-radar retail predictions for 2019

Bryan Pearson predicts that in 2019 retail shelves will become storybooks and it will be the year of store-branded self-checkout apps.

Retail kiosk outlook: 2019 expected to surpass 2018

Retail kiosk outlook: 2019 expected to surpass 2018

Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a client base that better understands the marketing muscle and operating data kiosks can offer, and declining technology costs.

Coming down from a service high

Coming down from a service high

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for the effective planning of the gap between remorse and readiness.

Experts share 2019 retail customer experience predictions

Experts share 2019 retail customer experience predictions

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to business strategy. See if you agree with what they're forecasting.

10 most read Retail Customer Experience news stories of 2018

10 most read Retail Customer Experience news stories of 2018

As we welcome 2019 here's a chance to make sure you are caught up on the top news in retail customer experience over the past 12 months.

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Resources


Fortune 500 Retailer Leverages Electronic Locker Solutions To Improve BOPIS

Fortune 500 Retailer Leverages Electronic Locker Solutions To Improve BOPIS

As retailers look to improve the "Buy online, Pickup in-store" (BOPIS) proposition for customers and staff, one Fortune 500 retailer looks to bridge the gap in omni channel ordering with locker systems. See how the locker systems have improved the customer experience and operations.

Type: Case Study

Sponsor: Parcel Pending


[LIVE WEBINAR]: How to reduce employee shrinkage

[LIVE WEBINAR]: How to reduce employee shrinkage

Date: January 31, 2019 | Time: 1:00 PM EST | Duration: 1 Hour | Join us for a webinar with STANLEY Security to learn how to reduce employee shrinkage. Register now!

Type: Webinar

Sponsor: Stanley Convergent Security Solutions


US ATM Usage Remains Strong but Consumers Split on Latest Innovations I Payments I Research I Cash I Trends

US ATM Usage Remains Strong but Consumers Split on Latest Innovations I Payments I Research I Cash I Trends

As mobile payments are on the rise, is this affecting consumers need for cash or is it just as important as ever to have access to ATMs? Download this new infographic from TNS which reveals the latest trends around how we use ATMs and consumer attitudes to whether they would welcome new services they could provide in the future. 

Type: Infographic

Sponsor: TNS, Inc.


Adidas Taps Parcel Pending & Jam 3: Using Retail Lockers to Support Product Launch and Giveaway

Adidas Taps Parcel Pending & Jam 3: Using Retail Lockers to Support Product Launch and Giveaway

Parcel Pending, in partnership with Jam 3, helped Adidas execute a buzz-worthy marketing stunt at ComplexCon, a popular music festival held in Long Beach, California.

Type: Case Study

Sponsor: Parcel Pending


What You Need to Know about Analytics for Digital Signage

What You Need to Know about Analytics for Digital Signage

Analytics makes it possible to identify the strengths, weaknesses, and corrective actions for a signage project. The problem? Most signage platforms don’t support it and we don’t know how to do it. Analytics – so close but so far. Until now. In this paper, we break down the hurdles and give you the five key steps to analytics success.

Type: White Paper

Sponsor: Intuiface


2018 Industry Report - Why Mobile is the Right Tool  to Optimize Learner and Customer Experiences

2018 Industry Report - Why Mobile is the Right Tool to Optimize Learner and Customer Experiences

A U.S. Study on How Organizations Benefit by Enabling their Customer-facing Employees with Mobile.

Type: Special Report

Sponsor: Inkling


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Home Depot, Zivelo share insights at NRF on building the 'store of the future'

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