Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining the "store of the future" to a standing-room-only crowd at the Javits Center in New York City.
Kiosks allow retailers to marry the in-store shopping experience with the content-rich experience of online shopping and research. 5G, AI, virtual reality and augmented reality are working together to make the customer experience more engaging and efficient.
Jean Belanger, co-founder and CEO of Cerebri AI, offers insight on how artificial intelligence has a unique role to play in allowing retailers to take advantage of the opportunity in the new era of customer experience.
Linda Touch, global senior director at Equifax, explains why federated digital identity — linking a consumer's digital identity and the attributes, which are stored across multiple, unrelated identity management systems — will become the new normal.
Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a client base that better understands the marketing muscle and operating data kiosks can offer, and declining technology costs.
Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for the effective planning of the gap between remorse and readiness.
Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to business strategy. See if you agree with what they're forecasting.
As retailers look to improve the "Buy online, Pickup in-store" (BOPIS) proposition for customers and staff, one Fortune 500 retailer looks to bridge the gap in omni channel ordering with locker systems. See how the locker systems have improved the customer experience and operations.
As mobile payments are on the rise, is this affecting consumers need for cash or is it just as important as ever to have access to ATMs? Download this new infographic from TNS which reveals the latest trends around how we use ATMs and consumer attitudes to whether they would welcome new services they could provide in the future.
Analytics makes it possible to identify the strengths, weaknesses, and corrective actions for a signage project. The problem? Most signage platforms don’t support it and we don’t know how to do it. Analytics – so close but so far. Until now. In this paper, we break down the hurdles and give you the five key steps to analytics success.